Explore all of your options before deciding on the first thing you do. Fixing a bad reputation isn’t always something that happens overnight, but the right course of action can change everything. Listen to feedback from customers and employees alike – both are valuable assets who have the best interests of your company at heart. Remember though, not all feedback may be truthful or correct – try to find out what is legitimate criticism versus exaggeration so you don’t waste time trying to fix something that isn’t broken.
Consider taking some out-of-the-box steps to improve your reputation. Make sure that everyone who works for you is not only qualified but also passionate about what they do and how they treat customers. This makes a big difference in both employees’ attitudes and the customer’s experiences – two factors that determine whether or not people will choose to work with you and/or recommend you.
Also, make sure that any reviews of your business are positive by ensuring all customers leave satisfied and happy after their work is finished. You can do this by submitting feedback forms that ask their opinions much like a survey would – be sure to follow up if someone has complaints so that the situation can be resolved! This does wonders for repairing a bad reputation when enough attention is paid to it.
Finally, you should take advantage of social media and review sites to the best of your ability. The more times you can find yourself at the top of searches done by potential customers, the better it is for business. Make sure that all current and past employees are able to work with these technologies and help generate reviews that promote your business – this goes a long way towards ensuring future success!
Review Generation Tips:
1) Listen to feedback from both employees and customers
2) Do creative things to stand out from the crowd
3) Make sure all employees are qualified, passionate, and good people
4) Respond to issues/complaints as soon as possible so a new review doesn’t form a bad reputation for you
5) Have your employees help generate reviews that promote your business on social media and review sites.
There are many things you can do to fix a bad reputation and start generating better reviews such as investing in reputation management software and following these tips, it will put you on the path to repairing your bad reputation – but remember that every situation is unique and what works for others may not work for you!